About the role#
Encova Insurance is hiring for a full-time Intake Representative intern for the summer of 2027. This role requires a commitment of at least 40 hours per week. Interns will work alongside associates to manage real-world insurance situations. You will be compensated at $18 per hour.
What you'll do#
- Receive initial claim information from customers via phone, email, or fax.
- Explain loss reporting options to customers.
- Determine the appropriate policy and coverage for reported losses.
- Analyze claim information and triage facts to decide on necessary actions.
- Document facts of loss in the computer system.
- Interpret coverage and issue claim decisions.
- Handle calls through the Engagement Center.
- Respond to requests from internal and external customers.
- Review and document intake processes and procedures.
- Assist the leadership team with onboarding new associates.
What you'll need#
- Current enrollment in an accredited college or university with at least 60 completed credit hours.
- High school diploma.
- Experience with Microsoft products.
- Ability to work proficiently in multiple systems.
- Strong written and oral communication skills.
- Attention to detail and organizational skills.
- Ability to analyze information and make decisions.
- Ability to multi-task and work as a team member.
- Previous full-time experience in customer service or claims intake is preferred.
- One year of experience in the insurance industry is preferred.
Location & details#
- This position is based in Charleston, West Virginia.
- We offer on-site, hybrid, and remote work options for this role.
- Remote candidates must reside in one of our approved states: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin.
- Start and end dates are determined by business needs and your availability.
About Encova Insurance
Encova Insurance is a mutual carrier that provides commercial, auto, and home insurance. The company operates in 27 states and Washington, D.C. It distributes products through a network of over 2,000 independent agencies. The business maintains assets of more than $5.4 billion and is based in Columbus, Ohio.
How to get in at Encova Insurance
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