About the role#
This internship supports quality healthcare operations and the member experience. You will join two teams to gain hands-on experience in quality assurance, vendor oversight, and process improvement. You will review Medicare Advantage member materials, track performance metrics, and assist with vendor contract oversight. This role involves collaborating across the organization to build skills in project management, data analysis, and communication.
What you'll do#
- Evaluate communications, documentation, and vendor performance against requirements and regulations.
- Review member communications to identify inaccuracies, compliance concerns, or process gaps.
- Track and analyze quality findings and performance metrics to identify trends and root causes.
- Support process-improvement initiatives to strengthen controls and reduce errors.
- Validate that identified issues and required corrections are resolved.
- Maintain accurate records, quality-review documentation, process maps, and job aids.
- Collaborate with subject-matter experts, vendors, and business partners to resolve issues.
- Prepare and deliver presentations on assigned topics.
- Manage multiple deadlines and respond to internal and external inquiries.
What you'll need#
- Current enrollment in an educational degree program as a sophomore, junior, senior, or graduate student.
- A cumulative GPA of 3.0 or better.
- Ability to work full-time during normal business hours.
- Excellent oral and written communication skills.
- Proficiency with computers and company standard software, with internet research experience preferred.
- Ability to proofread for spelling, grammar, and punctuation.
- Ability to perform mathematical computations.
- Ability to analyze situations, make others aware of consequences, and maintain confidentiality.
- Ability to manage multiple projects and meet deadlines.
Location & details#
- Location: Detroit, Michigan.
- Term: Summer 2027.
- Start date: Between mid-May and mid-June.
- Modality: On-site, full-time.
About Emergent Holdings
Emergent Holdings provides insurance products and technology solutions for individuals, employers, and healthcare providers. Founded in 1999, the company operates out of Lansing, Michigan. It employs between 1,001 and 5,000 people. Its work covers areas like claims processing, Medicare Advantage, and regulatory compliance.
How to get in at Emergent Holdings
Applying to Emergent Holdings early is a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to apply before the pile grows. Being at the front of the line helps ensure your materials are seen. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct approach often leads to better response rates than submitting to a general queue.
