About the role#
The Enterprise Customer Experience (ECX) Operations team functions as the research engine for the organization, managing qualitative and quantitative research, self-service delivery, and platform operations. As an intern, you will work directly with the operations team to support digital feedback strategy, survey platform administration, and technical process implementation. This role offers exposure to leadership and cross-functional partners while you contribute to enterprise-wide customer experience initiatives.
What you'll do#
- Assist in the maintenance of experience management platform workflows and automated processes.
- Identify and document opportunities for process simplification.
- Support the cleanup and modernization of technical infrastructure for feedback programs.
- Contribute to the technical implementation of digital feedback listening posts.
- Design and build a repeatable reporting process for digital experience listening statistics.
- Engage with business partners across the enterprise to navigate complex stakeholder relationships.
- Deliver creative solutions to meet diverse technical requirements.
What you'll need#
- Currently pursuing or have obtained a bachelor’s or master’s degree.
- Rising seniors currently enrolled in an undergraduate or graduate program.
- Preferred majors include marketing, psychology, sociology, business administration, or finance. Graduate students in survey research are also encouraged to apply.
- Preferred cumulative GPA of 3.0 or above.
- Experience with SPSS or similar software and Qualtrics or similar online survey platforms.
- Intermediate skills in PowerPoint and Excel.
- Strong verbal and written communication skills.
- Ability to manage multiple projects simultaneously with high attention to detail.
- A learner mindset and curiosity regarding future research trends.
Location & details#
- This is a full-time, on-site internship based in Hartford, Connecticut.
- The program term is Summer 2027.
- This position does not offer visa sponsorship.
About Travelers
Travelers provides property and casualty insurance for individuals and businesses. The company offers coverage for homes, vehicles, and commercial assets. Founded in 1853, it maintains a presence in the United States, Canada, the United Kingdom, and Ireland. The firm employs approximately 37,598 people and is headquartered in New York.
How to get in at Travelers
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