About the role#
This position supports ESC-20 clients by providing software services for ASCENDER student applications. You will act as a resource for school staff, helping them navigate student data elements, PEIMS submissions, and TSDS collections. The role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service for our education partners.
What you'll do#
- Provide software support and guidance for ASCENDER student applications.
- Help clients review and evaluate student data elements.
- Lead workshops and training sessions for users, both online and in person.
- Document all support activities and time spent in the ESC-20 ticketing system.
- Test software updates before they reach clients to verify accuracy.
- Assist with onboarding new local education agencies.
- Collaborate with team members to develop annual training and processing calendars.
What you'll need#
- A bachelor’s degree from an accredited university, preferably in business administration.
- Three to five years of experience in a school or service center setting related to student data support.
- Understanding of PEIMS submissions, TSDS collections, and school student accounting procedures.
- In-depth knowledge of ASCENDER student software.
- Proficiency with standard office software, including MS Office and email.
- Ability to communicate complex technical information clearly to clients.
Location & details#
- Location: San Antonio, Texas.
- Work Modality: This role is primarily on-site, with occasional remote work opportunities after a set period of employment.
- Employment Type: Full-time.
- Compensation: This is a paid position.
About Education Service Center, Region 20
Education Service Center, Region 20 operates as a regional agency within Texas. Founded in 1966, it provides support to school districts in areas such as curriculum, technology, and teacher certification. The organization functions as a non-regulatory partner to improve student performance and school operations. Based in San Antonio, the agency employs approximately 579 people.
How to get in at Education Service Center, Region 20
Securing an internship at Education Service Center, Region 20 requires a proactive approach to their hiring timeline. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the candidate pile grows. Early applicants often receive more attention from hiring teams. You can improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct connection often improves response rates compared to submitting an application through a general queue.
