About the role#
The Student Insurance Coordinator reports to the Director of Wellness and manages the initiation, marketing, and maintenance of the DePaul Student Insurance program. This role educates students on American health insurance and maintains communication with internal and external partners. The position involves planning and evaluating messaging consistent with the university identity and providing holistic support to community members.
What you'll do#
- Act as a liaison between university stakeholders, insurance carriers, and third party administrators to answer questions regarding benefits and policies.
- Prepare and present materials on healthcare management, orientation, and plan implementation.
- Monitor and respond to email correspondence related to student insurance.
- Manage eligibility verification, student account management, and provider identification.
- Provide oversight and mentoring to Peer Health Educators for campus wellness initiatives.
- Complete service tasks from community partners and maintain routine customer service hours.
- Assist with invoicing, expenses, and the management of student health fees.
What you'll need#
- Bachelors degree in Health Administration, Public Health, Business Administration, or a related field.
- 2+ years of experience in customer service, data entry, or health insurance.
- Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
- Strong written and oral communication skills.
- Understanding of terminology commonly used in healthcare and health insurance.
- Ability to manage multiple tasks and work effectively within a team.
- Willingness to adhere to university policies, including confidentiality guidelines such as FERPA and HIPAA.
Location & details#
- Location: Chicago, Illinois
- Modality: On-site
- Employment Type: Full-time
- This is a paid position.
