About the role#
The Co-Op & CEMA Administrator provides administrative and document-handling support for Cooperative and CEMA loan operations. You will help maintain an organized, accurate, and timely document flow to ensure loans progress through onboarding, review, correction, and final delivery. This is a full-time, on-site position.
What you'll do#
- Provide administrative support to Specialists including document retrieval, scanning, uploading, copying, and file research.
- Receive, sort, and distribute incoming mail, overnight deliveries, and closing packages.
- Identify, track, and route loan documents to the appropriate systems and teams.
- Scan, index, label, and maintain documents according to record-retention requirements.
- Review incoming packages for completeness and escalate discrepancies.
- Maintain custody and organization of Cooperative, CEMA, title, and other critical loan documents.
- Manage paper and electronic records to ensure accuracy, accessibility, and compliance.
- Prepare, process, and track documents supporting Cooperative and CEMA operations.
- Coordinate document execution, approvals, signatures, and delivery workflows.
- Facilitate document transfers among internal teams, attorneys, settlement agents, and other approved parties.
- Assemble, verify, and ship loan packages.
- Enter and maintain loan, document, and shipment data within department tracking systems.
- Monitor assigned queues, mailboxes, and task lists to meet service-level expectations.
- Communicate with internal and external business partners regarding document and shipment status.
- Follow documented procedures and quality-control checkpoints while reporting any missing, misdirected, or damaged documents.
- Support cross-training, special projects, and pipeline clean-up efforts.
What you'll need#
- High school diploma or equivalent.
- Experience in administrative support, mailroom, document-control, mortgage, title, legal, or banking environments is preferred.
- Excellent attention to detail to process high volumes of documents with accuracy.
- Ability to organize competing priorities, meet deadlines, and escalate time-sensitive issues.
- Proficiency in entering data quickly and accurately.
- Strong written and verbal communication skills for collaborating with specialists, attorneys, and settlement agents.
- Ability to learn and follow document-stacking orders, naming conventions, and department procedures.
- Commitment to maintaining the confidentiality of borrower and loan information.
- Proficiency with Microsoft Outlook, Word, Excel, document imaging, and data-entry systems.
Location & details#
- Location: 2160 Superior Avenue, Cleveland, OH.
- Employment Type: Full-time.
- Modality: On-site.
- Compensation: Paid position.
About CrossCountry Mortgage, LLC
CrossCountry Mortgage is a nationwide mortgage lender founded in 2003. Based in Cleveland, Ohio, the company provides various loan products including conventional, FHA, VA, and jumbo mortgages. It operates as a privately held firm with a workforce of over 6,500 employees. The organization focuses on retail lending and community involvement.
How to get in at CrossCountry Mortgage, LLC
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