About the role#
As a UX Design Intern or Co-Op, you will work with subject matter experts to tackle digital design challenges and influence customer experience at Consumers Energy. You will contribute to projects that improve our digital channels, focusing on accessible and mobile-first experiences.
What you'll do#
- Translate customer insights, business goals, analytics, and technical requirements into intuitive user experiences.
- Use AI-powered workflows to speed up discovery, design exploration, documentation, and design system management.
- Build user flows, journey maps, wireframes, prototypes, and high-fidelity designs in Figma.
- Collaborate with developers, content strategists, product teams, and researchers to move concepts into implementation.
- Support usability testing, customer interviews, and research synthesis.
- Analyze customer feedback and behavioral data to find opportunities for improvement.
- Help maintain and evolve the Consumers Energy Design System by creating reusable components, patterns, and standards.
- Evaluate new design technologies and AI practices to improve team efficiency.
- Advocate for customer needs throughout the design and development process.
What you'll need#
- Current enrollment in a Bachelor's or Master's program in User Experience Design, Human-Computer Interaction, Product Design, Human Factors, Information Science, Psychology, Graphic Design, or a related field.
- Junior or senior undergraduate standing, or master's student status.
- A minimum GPA of 3.0.
- A portfolio that shows your design process, problem-solving approach, design rationale, and impact.
- Proficiency in Figma for wireframing, prototyping, and design system management.
- Familiarity with accessibility standards, responsive design, and mobile-first practices.
- Experience with AI-powered tools to support design, research, or documentation.
- Ability to work independently and manage multiple priorities.
- Strong collaboration skills when working with cross-functional teams.
- Experience with user research is preferred.
Location & details#
- This is a hybrid position requiring onsite work on Mondays, Tuesdays, and Thursdays.
- Roles may be assigned to any Consumers Energy Service Center throughout Michigan's Lower Peninsula.
- Candidates must be within a commutable distance or willing to relocate.
- This position is paid and full-time.
- We are unable to provide immigration sponsorship for this role.
About Consumers Energy
Consumers Energy is a public utility company based in Jackson, Michigan. Founded in 1886, it provides electric and natural gas services to customers across the state. The company employs approximately 6,921 people. Its operations focus on energy generation, safety, and system reliability.
How to get in at Consumers Energy
Applying early gives you a distinct advantage at Consumers Energy, as recruiters often review applications before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the pile grows. You are more likely to be seen when you are among the first to express interest. Reaching out to the right person can significantly improve your response rates compared to submitting an application into a general queue. Intern Insider surfaces the recruiters behind the roles at Consumers Energy so you can contact them directly to ask about the position or a potential referral. This direct approach shows initiative and helps you stand out to the people actually making the hiring decisions.
