About the role#
As a Desk Assistant, you will serve as the first point of contact for residents and visitors at Brottier, St. Martin, and McGinley Halls on the Duquesne University campus. This is a part-time student position that involves managing front desk operations, supporting residents with daily needs, and ensuring building security. You will report to the Operations Coordinator.
What you'll do#
- Monitor the building entryway and greet everyone who enters.
- Manage sign-in and sign-out procedures for guests and equipment.
- Report safety or security concerns to the proper authorities.
- Assist residents with lockouts and guide them through the work order system.
- Handle mail and package processing, including sorting, recording, and auditing mail keys.
- Provide customer service via phone, email, and in-person interactions.
- Create content for social media, fliers, and various administrative documents.
- Help maintain the organization of the desk area, study lounge, kitchenette, and patios.
- Review emergency protocols and attend all required training sessions.
What you'll need#
- Current enrollment as a student at a post-secondary institution.
- A high school diploma or GED.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to operate standard office equipment like copiers and phones.
- Strong communication skills to interact with individuals and small groups.
- Basic typing and filing abilities.
- Preference is given to current Duquesne University students and residents of Brottier, St. Martin, and McGinley Halls.
Location & details#
- Location: Pittsburgh, Pennsylvania.
- Work Modality: On-site.
- Schedule: Up to 20 hours per week. Shifts include evenings and weekends between 8:00 am and 12:00 am. Work is available during academic breaks.
- Compensation: $10.50 per hour.
- Status: This is a paid, non-exempt student position. It is not eligible for benefits.
About COCM
COCM provides management and consulting services for on-campus housing communities. Founded in 1990, the firm operates out of Vestavia Hills, Alabama. It currently manages housing for over 35,000 students across more than 35 campuses in the United States. The company employs 259 people and offers services ranging from facilities maintenance to residence life.
How to get in at COCM
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