About the role#
The City of Lawrence is hiring a part-time Public Transportation Intern to work at Central Station. This is a temporary position with a schedule of Monday through Friday, 8 AM to 12 PM.
What you'll do#
- Manage customer service interactions by phone, email, and at the front desk.
- Log complaints and track customer service responses.
- Use online dashboards to monitor bus locations and resolve rider issues.
- Collaborate with the team to escalate and address complex problems.
What you'll need#
- Completion of twelfth grade.
- One to two years of clerical work experience.
- Proficiency in MS Office, specifically Excel for spreadsheet management.
- A valid driver's license.
- Ability to handle multiple tasks and maintain a service-oriented attitude.
- Familiarity with Lawrence Transit services and map reading is preferred.
Location & details#
- This role is based on-site in Lawrence, Kansas.
- Candidates must pass a background check, a post-offer physical, and a drug screen.
About City of Lawrence, KS
The City of Lawrence operates as a municipal government agency in Northeast Kansas. Founded in 1854, the organization manages local services including recreation and utilities for the community. It maintains a workforce of 427 employees. The city serves as a regional hub located between Kansas City and Topeka.
How to get in at City of Lawrence, KS
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