About the role#
This is a 12-month paid co-op position starting in Winter 2027. You will join the Contact Centre Change Enablement and Adoption team in Toronto to support continuous improvement and knowledge management. This role is full-time and operates in a hybrid work environment.
What you'll do#
- Keep team content, repositories, and reference materials current and accessible.
- Update Knowledge Central (KC) pages, job aids, and process guides.
- Maintain SharePoint environments and documentation standards to ensure audit readiness.
- Assist with sales campaigns and larger knowledge management projects.
- Explore the use of Power BI to track signoffs and approvals.
- Support the design and testing of CIBC AI (CAI) agents to improve workflow efficiency.
What you'll need#
- Current enrollment in a post-secondary program with the intent to return to full-time studies.
- A degree or diploma in business, communications, technical writing, information management, or a related field.
- Proficiency in Microsoft Office 365, SharePoint, and content or document management.
- Experience creating clear, written materials.
- Preferred: Experience with Power BI, knowledge management tools, process documentation, or testing digital and AI-enabled solutions.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term: Winter 2027 (12-month duration).
- Work Modality: Hybrid.
- Employment Type: Full-time, paid.
About CIBC
CIBC is a public banking institution based in Toronto, Ontario. It provides services across retail banking, business banking, wealth management, and wholesale banking. The company employs over 48,000 people. It operates with a focus on delivering financial products to clients.
How to get in at CIBC
Securing an internship at CIBC requires speed because early applicants are often reviewed before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This gives your application a better chance of being seen by the team. You can also improve your response rates by reaching out to the recruiters behind these roles directly to ask about the position or a referral. Intern Insider surfaces these contacts for you, allowing you to bypass the standard queue and connect with the people making the hiring decisions.
