About the role#
You will work with our IT team to support the technology our staff uses to develop design solutions. This is a part-time, temporary position. You will work 24 to 32 hours per week. This role requires you to work on-site in our Minneapolis, Minnesota office.
What you'll do#
- Receive, manage, and close out Helpdesk tickets while escalating issues when necessary.
- Communicate with end users regarding expected resolution times.
- Provide technical support for local and remote users, including troubleshooting Windows and Microsoft Office issues.
- Set up and coordinate equipment for employees.
- Identify hardware that needs an upgrade and work with System Administrators to implement replacements.
- Test and evaluate new hardware and software alongside IT staff and design technology leadership.
- Modify existing hardware and software to meet specific needs.
- Maintain peripherals such as printers.
- Travel may be required occasionally.
What you'll need#
- Current enrollment in an Associate or Bachelor degree program in Information Technology or a related field.
- Knowledge of MS Windows desktop and Microsoft Office.
- Strong communication skills and an ability to think creatively.
- Ability to work well with the IT team to provide technical resolutions in a professional, user-friendly manner.
Location & details#
- Location: Minneapolis, Minnesota.
- This is a paid, part-time internship.
- The position follows a rolling term.
About CannonDesign
CannonDesign is an architecture and planning firm founded in 1945. It employs 1,782 people across multiple offices in the United States. The firm provides services including engineering, healthcare and education consulting, and facility optimization. It operates as a privately held organization headquartered in New York.
How to get in at CannonDesign
Applying early is a significant advantage when pursuing an internship at CannonDesign, as recruiters often review candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in front of the team before the pile grows. Reaching out to the right person can change the trajectory of your application. Intern Insider surfaces the recruiters behind the company's roles, allowing you to connect directly to ask about the position or a referral, which often improves your response rates compared to submitting through a general queue.
