About the role#
You will work with the IT team to support the technology our staff uses to develop design solutions. This is a part-time, temporary position averaging 24-32 hours per week. This role requires an in-office presence in Chicago.
What you'll do#
- Monitor the Helpdesk by receiving, escalating, and closing out support tickets.
- Manage end user expectations regarding estimated response times.
- Provide technical support for Windows and Microsoft Office issues for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify hardware that requires upgrades and work with System Administrators to schedule replacements.
- Participate in testing and evaluating new hardware and software.
- Adapt or modify existing hardware and software to meet specific needs.
- Maintain peripherals such as printers.
What you'll need#
- Current enrollment in an Associate or Bachelor degree program in Information Technology or a related field.
- Knowledge of MS Windows desktop environments and Microsoft Office.
- Strong communication skills and an ability to think innovatively.
- Ability to work with the IT team to provide technical software, hardware, and network resolutions in a professional manner.
Location & details#
- Location: Chicago, Illinois.
- Work Modality: On-site.
- Compensation: $21.25 - $26.25 per hour.
- Term: Rolling.
About CannonDesign
CannonDesign is an architecture and planning firm founded in 1945. It employs 1,782 people across multiple offices in the United States. The firm provides services including engineering, healthcare and education consulting, and facility optimization. It operates as a privately held organization headquartered in New York.
How to get in at CannonDesign
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