About the role#
The I.A.C. Navigator provides direct, participant-facing case management for students in earn-and-learn programs. You will ensure students have the coordination and support needed to complete their programs. This is a case-management role focused on student success rather than employer relationship ownership or program strategy.
What you'll do#
- Conduct regular check-ins with assigned apprentices and document all contact in the system of record.
- Identify and resolve barriers to completion by referring students to college resources like tutoring or financial aid.
- Guide apprentices through the Start Now and registration processes.
- Assist with onboarding paperwork and update student files with cohort codes.
- Communicate with employers for reporting and check-in purposes when directed by the Assistant Director.
- Collect and relay employer-reported OJT hours or progress updates.
- Attend outreach, orientation, and onboarding events to support students.
- Screen applicants against program criteria and submit written recommendations.
- Maintain accurate case records and submit weekly status reports on caseload activity.
- Support the organization of on-campus events such as career fairs and networking luncheons.
- Contribute to the department marketing and communication plan.
- Help student job seekers by reviewing resumes and conducting mock interviews.
What you'll need#
- A Bachelor's degree with at least 3 years of relevant experience. A Master's degree in Counseling, Social Work, Human Services, or a related field is preferred.
- Experience with case management, student support, or workforce navigation.
- The ability to learn and use college systems including TargetX, Colleague, Self Service, and Canvas.
- Strong organizational skills and attention to detail.
- The ability to work effectively with a diverse apprentice population.
Location & details#
- Location: Boston, Massachusetts.
- Modality: On-site.
- This is a full-time, paid position with a rolling term.
About Bunker Hill CC
Bunker Hill Community College is the largest community college in Massachusetts. It operates from two main campuses and three satellite locations based in the Boston area. The institution serves a diverse student body of more than 14,000 individuals from over 100 countries. It maintains a staff of approximately 1,740 employees to support its educational mission.
How to get in at Bunker Hill CC
Securing an internship at Bunker Hill Community College requires a proactive approach to the application process. Because early applicants are often reviewed before the candidate pool becomes crowded, you should use Intern Insider to receive an instant alert the moment a relevant role is published. This ensures you can submit your materials among the first candidates. Reaching out to the specific recruiters behind these roles significantly improves your chances of getting a response. Intern Insider surfaces these contacts so you can reach out directly to inquire about the position or request a referral, which is a much more effective strategy than waiting for a response from a general queue.
