About the role#
The Peer Student Success Coach supports undergraduate students by providing holistic guidance and mentorship. You will manage an individual caseload to help students navigate campus resources and foster a sense of belonging. This role involves working closely with the Associate Director of Student Success Operations to implement coaching services and support university retention goals.
What you'll do#
- Provide individual and group coaching sessions focused on goal setting, academic pathways, and financial planning.
- Develop Thrive Plans with students to support their overall well-being and success.
- Act as a concierge and advocate for students to help resolve issues across university offices.
- Maintain accurate records, appointment scheduling, and session notes.
- Track student referrals and resolutions on a weekly basis.
- Co-lead monthly Student Support Circles and workshops.
- Represent the Office of Student Success at university events, including occasional weekends.
- Manage administrative tasks, including taking meeting minutes for STAR and Eagle Eye sessions.
What you'll need#
- Enrollment in a graduate program at American University.
- A Bachelor’s degree.
- 1-3 years of relevant student-facing leadership experience.
- Strong organizational, time management, and analytical skills.
- Proficiency in Microsoft Office Suite, specifically Excel for spreadsheet maintenance.
- Experience with technology systems such as Canvas and CRMs.
- Ability to work effectively with diverse student populations and cultures.
- A strong academic record and commitment to student success.
- Experience in academic advising, mentoring, or tutoring is preferred.
Location & details#
- Location: Washington, DC (On-site).
- Schedule: Part-time, 20 hours per week.
- Compensation: $22.00 per hour.
- Eligibility: This position is open only to currently enrolled American University students.
About American University
American University is a higher education institution based in Washington, DC. Founded in 1893, the school holds a charter from Congress with a focus on public service. It operates several academic divisions including the School of Public Affairs and the Washington College of Law. The university employs between 1,001 and 5,000 people.
How to get in at American University
Securing an internship at American University often requires speed, as early applicants are reviewed before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing often makes the difference in getting your resume seen by the right people. You can also improve your odds by reaching out to the recruiters behind these roles directly to ask about the position or a potential referral. Intern Insider surfaces these contacts for you, which materially improves your response rates compared to submitting an application into a general queue.
