About the role#
As a User Experience Design Intern, you will join the Information Technology organization to create digital experiences for customers, employees, and business partners. You will work alongside researchers, designers, developers, and product managers to improve how people interact with our tools and services. This role focuses on the full design lifecycle, from initial research and journey mapping to prototyping and usability testing.
What you'll do#
- Support discovery and research with customers, employees, agents, and subject matter experts to understand their needs and pain points.
- Plan and facilitate workshops, interviews, and design thinking activities.
- Turn research data into actionable themes, insights, and recommendations.
- Create experience design artifacts such as personas, journey maps, service blueprints, empathy maps, and information architecture.
- Develop sketches, wireframes, and prototypes to explore and communicate design concepts.
- Help design and evaluate AI-enabled experiences, including conversational interfaces.
- Conduct usability testing through methods like card sorting, tree testing, and moderated studies.
- Collaborate with cross-functional partners to balance user needs with technical feasibility and business goals.
- Communicate research findings and design rationale through clear stories and presentations.
What you'll need#
- Current enrollment in a degree program or relevant learning path in User Experience, Human-Computer Interaction, Psychology, Computer Science, Communications, or a related field.
- A foundational understanding of user-centered design, research, or product development practices.
- Strong analytical, communication, and problem-solving skills.
- Ability to work effectively both independently and within a team environment.
- Curiosity about AI and emerging technology.
- Demonstrated initiative, professionalism, and interest in design and innovation.
- Experience with design, prototyping, or research tools is helpful, though a portfolio or case study is not required.
Location & details#
- Location: Columbus, Ohio
- Work Modality: On-site
- Employment Type: Full-time
- Term: Rolling
About American Electric Power
American Electric Power is a utility company based in Columbus, Ohio. It operates a large electric transmission and distribution system across 11 states. The company maintains 40,000 miles of transmission lines and 225,000 miles of distribution lines. It serves 5.6 million customers and employs over 17,000 people.
How to get in at American Electric Power
Securing an internship at American Electric Power requires a proactive approach to the application timeline. Because this company manages large-scale infrastructure, their recruitment cycles are often highly structured. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which is a significant advantage in a competitive field. You can also improve your visibility by identifying the people managing these programs. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This direct outreach materially improves response rates compared to submitting your resume into a general queue.
