About the role#
Watchfire is seeking an Intern Help Desk Technician to join our technical support team. This role serves as a core point of contact for end users and sign technicians, providing installation, service, maintenance, and software operation assistance. This position is technical in nature, focusing on high-quality support and first-call resolution.
What you'll do#
- Provide prompt technical support to customers, dealers, and end-users.
- Contribute to the improvement and expansion of the Watchfire knowledgebase through troubleshooting and how-to documentation.
- Maintain accurate customer records in the service database for all calls, emails, and chats.
- Complete special software and engineering assignments as needed.
- Participate in occasional weekend on-call or remote support duties.
What you'll need#
- Current enrollment as a full-time student pursuing a degree in Computer Science, Electrical Engineering, Computer Engineering, Industrial Engineering, or Business Administration (new graduates are also eligible).
- A solid understanding of networking fundamentals, including setup, cabling, or PC maintenance.
- Basic knowledge of electronics gained through college coursework.
- At least 1 year of prior helpdesk or phone support experience, preferably in an IT or software environment.
- Exceptional verbal communication skills and a demonstrated ability to provide high-quality customer service.
Location & details#
- Location: Danville, Illinois.
- Modality: On-site.
- Employment type: Full-time, paid internship.
- Term: Rolling.
- Note: Candidates must be legally authorized to work in the United States without sponsorship.
