About the role#
Watchfire is looking for an Intern Help Desk Technician to join our technical support team in Danville, Illinois. This is a technical role focused on providing installation, service, and software operation assistance to our customers and sign technicians. You will work directly with our help desk team to solve problems and improve our internal documentation.
What you'll do#
- Provide prompt technical support to customers, dealers, and end-users.
- Improve and expand the company knowledgebase by creating troubleshooting and how-to documentation.
- Log detailed records of every support call, email, and chat in the customer service database.
- Complete special software and engineering assignments as needed.
- Provide occasional on-call or remote support on weekends.
- Interact with the design and engineering teams, with potential opportunities for R&D tasks depending on your background.
What you'll need#
- Current enrollment as a full-time student in Computer Science, Electrical Engineering, Computer Engineering, Industrial Engineering, or Business Administration. Recent graduates are also eligible.
- A solid understanding of networking basics, such as network setup, cabling, or PC configuration.
- Basic knowledge of electronics gained through college coursework.
- At least 1 year of prior experience in a help desk or phone support role, preferably in IT or software.
- Strong verbal communication skills and a demonstrated ability to provide quality customer service.
- Legal authorization to work in the United States. We do not provide sponsorship for this position.
Location & details#
- This position is based on-site in Danville, Illinois.
- The role is full-time and paid.
- The internship term is rolling.
About Watchfire
Watchfire manufactures electric signs and LED displays for a variety of commercial and institutional clients. Founded in 1932 and based in Danville, Illinois, the company produces indoor and outdoor video displays, scoreboards, and digital billboards. It employs roughly 330 people and maintains a large network of installations across retail, education, and automotive sectors. The firm also develops proprietary software for content management and message scheduling.
How to get in at Watchfire
Securing an internship at Watchfire requires timing your application to hit the recruiter's desk early. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Early applicants get seen before the pile grows, which is a significant advantage in a competitive search. You can also improve your odds by reaching out to the right people. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This direct contact materially improves response rates compared to submitting a cold application into a queue.
