About the role#
As a Technical Support Engineer Co-op, you will join our production support team to assist clients using our Managed Accounts solutions platform. This is an on-site position based at our headquarters in Wakefield, Massachusetts. You will work directly with clients to resolve support cases while coordinating with our internal technology and operations teams.
What you'll do#
- Analyze, research, and resolve customer support cases submitted through our support portal.
- Answer inbound support calls and triage inquiries, escalating to a manager when necessary.
- Log your activities for assigned cases with clear, accurate detail.
- Manage client expectations through effective communication.
- Partner with internal departments to provide service.
- Develop and refine support documentation.
What you'll need#
- Current progress toward a BA or BS degree, ideally in Finance or Computer Science.
- Interest in the financial sector and enterprise software implementation.
- Aptitude for understanding enterprise software architecture.
- Technical skills in MS Windows and SQL.
- Ability to manage multiple, competing priorities.
- Strong interpersonal skills and the ability to work in cross-functional teams.
- Creative problem-solving skills and a resourceful approach to difficult situations.
- An excellent customer service mentality.
- Knowledge of investment systems like portfolio management or trading is a plus.
Location & details#
- Location: Wakefield, MA.
- Modality: On-site, five days per week.
- Compensation: $19 to $22 per hour, based on academic year level.
- Status: Full-time paid position.
About Vestmark
Vestmark provides portfolio management software and outsourced services for financial institutions. Founded in 2001, the company operates from its headquarters in Wakefield, Massachusetts. It supports over 4.5 million accounts and manages more than $1.7 trillion in assets. The firm specializes in trading, compliance, and client reporting tools for wealth management organizations.
How to get in at Vestmark
Applying early at Vestmark gives you a significant advantage before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first candidates. Getting your application in early ensures that recruiters see your profile before the pile grows. You can also improve your response rates by reaching out to the recruiters behind Vestmark roles directly. Intern Insider surfaces these contacts so you can ask about the role or a referral. Connecting with the right person often helps your application stand out from the queue.
