About the role#
The Shannon Library is looking for graduate students to join the Reference Desk team. You will serve as a primary point of contact for library patrons, providing assistance in person, over the phone, and through online chat. This role requires a balance of independent decision-making and the ability to connect patrons with staff or specialists when needed. Preference is given to applicants available to work both weeknights and weekends.
What you'll do#
- Provide reference services at the primary Service and Information Desk.
- Help patrons locate information for research or general inquiries.
- Perform circulation tasks such as checking out, discharging, and renewing library materials.
- Open or close reference areas and assist with building security and safety.
- Work on team projects, including updating the reference manual and metadata entry for indexing.
- Assist patrons with navigating the library’s physical spaces, services, and guidelines.
- Maintain the general appearance and order of the library.
- Adhere to all library policies and procedures.
What you'll need#
- Must be a full-time registered graduate student.
- Bachelor's degree.
- Experience in customer service.
- Ability to use computers and learn integrated library systems or other library technology.
- Familiarity with, or a willingness to learn, library catalogs and databases for research.
- Excellent interpersonal communication skills and a positive public service attitude.
- Ability to communicate clearly, type with proper grammar and spelling, and read printed labels.
- Ability to push a full book cart and lift 15 pounds.
- Dependability and the ability to work an established schedule, including weekends and exam periods.
- Federal Work-Study (FWSA) eligibility is preferred.
Location & details#
- Location: Shannon Library, Charlottesville, Virginia.
- Work Modality: On-site.
- Schedule: Part-time (minimum 7 hours, maximum 20 hours per week).
- Compensation: $16.71 per hour.
About University of Virginia
The University of Virginia is a public institution of higher learning based in Charlottesville. Founded in 1819, it operates 12 distinct schools and serves as the largest employer in its region. The university maintains an annual economic impact of 5.9 billion dollars. It focuses on academic research and the preparation of students for leadership roles.
How to get in at University of Virginia
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