About the role#
The Help Desk Assistant provides front-line technical support to Housing & Residence Life staff and students. This is a part-time student wage position, scheduled for 10 to 20 hours per week. You will help ensure reliable access to technology and IT resources across the university.
What you'll do#
- Provide first-level technical assistance to HRL staff and students.
- Respond to help desk requests and document all support activities.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist with the setup of computers and peripheral devices.
- Perform routine preventative maintenance and minor repairs.
- Maintain accurate equipment inventories.
- Escalate complex technical issues to the appropriate IT personnel.
- Notify your supervisor when equipment requires replacement or outside repair services.
What you'll need#
- You must be a full-time UVA undergraduate or graduate student in good standing.
- A general interest in computers, technology, and troubleshooting.
- Strong interpersonal and communication skills.
- Ability to exercise sound judgment and make independent decisions.
- Strong organizational skills and attention to detail.
- Ability to follow instructions and work independently.
- Willingness to learn new technologies and procedures.
- Ability to lift up to 25 pounds.
Location & details#
- Location: Charlottesville, Virginia.
- Modality: On-site.
- Pay: $18.25 per hour.
- Schedule: Flexible hours, totaling 10-20 hours per week.
About University of Virginia
The University of Virginia is a public institution of higher learning based in Charlottesville. Founded in 1819, it operates 12 distinct schools and serves as the largest employer in its region. The university maintains an annual economic impact of 5.9 billion dollars. It focuses on academic research and the preparation of students for leadership roles.
How to get in at University of Virginia
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