Assistant Director, Student Engagement & Training - Student Union - UTK

About the role#

The Assistant Director for Student Engagement & Training provides leadership for the Student Union at the University of Tennessee, Knoxville. This role focuses on three core areas: student athletic ticketing operations, information desk and box office management, and the development of comprehensive training programs for student staff. The position serves as a key member of the Student Union leadership team, contributing to strategic planning, community building, and workforce development.

What you'll do#

• Lead community engagement programming, including recurring event series, pop-up activations, and signature events.
• Supervise, recruit, and train over 40 staff members for student gate operations at athletic events.
• Manage multiple ticketing platforms and oversee the Big Orange Tix program in partnership with the Athletics department.
• Design and implement comprehensive training programs, including onboarding and mid-semester evaluations for student staff.
• Manage program budgets, conduct financial evaluations, and utilize assessment data to improve services and learning outcomes.
• Collaborate with Student Life Communication on marketing initiatives for the Student Union.
• Oversee daily operations of the Information Desk and Box Office, including the Lost and Found program.

What you'll need#

• Master’s degree in education, student affairs, business administration, or a related field.
• At least 3 years of full-time experience in facility management, including direct supervision experience.
• Knowledge of facility management and college union operations.
• Strong communication and interpersonal skills with the ability to work effectively in a diverse team environment.
• Ability to gather and analyze data to make strategic recommendations.
• Excellent customer service skills.

Location & details#

• Location: Knoxville, Tennessee.
• Work Modality: On-site, with some remote work permitted when the event schedule allows.
• Employment Type: Full-time.
• Compensation: Minimum starting salary of $60,000, commensurate with education and experience.