About the role#
University Enterprises, Inc. is hiring Student Assistants to support the California Department of Public Health Information Technology Support Division. This is a part-time, temporary position that provides hands-on experience with help desk operations, hardware deployment, and workstation setup. You will work under the supervision of an Information Technology Specialist.
What you'll do#
- Provide desktop support for Microsoft Windows, Microsoft Office, Adobe products, and other software.
- Answer incoming calls through the Automatic Call Distribution system to provide remote technical support to employees.
- Manage service request tickets using Cherwell.
- Assemble, troubleshoot, repair, and maintain personal computers.
- Assist with system configuration, deployment, updates, and maintenance.
- Provide basic network support and connectivity troubleshooting.
- Maintain accurate technical documentation and service records.
What you'll need#
- Current enrollment at an accredited college or university.
- Undergraduate students must be enrolled in at least six-semester units or nine quarter units.
- Graduate students must be enrolled in at least four-semester units or six quarter units.
- A major in Computer Science or related fields.
- Basic troubleshooting skills for Windows 7, Windows 10, and macOS.
- Technical support experience with iOS devices.
- Ability to troubleshoot software-related issues.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- High level of organization, attention to detail, and dependability.
Location & details#
- Location: Sacramento, California.
- Modality: On-site.
- Schedule: Monday through Friday, 8 AM to 5 PM. Hours are flexible based on supervisor approval.
- Workload: Generally up to 24 hours per week during the academic year and up to 40 hours during breaks.
- This position is paid and requires residency in California.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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