About the role#
This position is a part-time, temporary student assistant role. You will work under the supervision of the desktop support team and the Information Technology Supervisor. You will help implement IT policies and standards while providing customer service for division projects and software programs like Microsoft Office365, OneDrive, Adobe Acrobat, and Teams.
What you'll do#
- Stage and image desktops and laptops.
- Install software using Microsoft Endpoint Configuration Manager.
- Perform quality assurance checks and deploy hardware.
- Assist with the survey process for computer equipment, including wiping, staging, and validating hardware.
- Support training room staff by handling appointments and walk-in requests.
- Troubleshoot, research, and resolve IT issues.
- Update service requests through ServiceNow.
What you'll need#
- You must be a college student enrolled in at least six semester units (or nine quarter units) for undergraduates, or four semester units (or six quarter units) for graduate students.
- Your major must be in Computer Science, Information Technology, Computer Engineering, MIS, Computer Information Systems, Information Science, or a related field.
- You must maintain a minimum cumulative 2.0 GPA.
- You should have basic knowledge of Microsoft Windows and Office, plus strong attention to detail.
- We look for clear verbal and written communication skills, along with the ability to work independently or as part of a team.
- You must be willing to work at different locations in Sacramento and Oakland.
- Experience with Adobe eSign, ServiceNow, and general IT equipment like laptops and mobile devices is preferred.
- Preference is given to applicants up to 26 years of age who are or have been a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking.
Location & details#
- This is a hybrid position based in Oakland, California.
- Work hours are Monday through Friday, between 8 AM and 5 PM.
- Student assistants generally work up to 24 hours per week during the academic year and up to 40 hours per week during breaks.
- You must reside in California, and all work must be performed within the state.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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