Call Center Intern

About the role#

The Call Center Intern at Treasure Island Resort & Casino supports daily operations by managing guest inquiries and reservations. This role provides exposure to casino management systems, departmental training processes, and guest relations. Interns are expected to gain a comprehensive understanding of property amenities and contribute to the administrative functions of the call center.

What you'll do#

• Manage incoming calls to provide information on property amenities, promotions, events, and Passport Club benefits.
• Handle guest questions, concerns, and complaints while maintaining professional service standards.
• Process reservations for the hotel, restaurants, and promotional events, ensuring accurate rate quoting.
• Assist with the creation and maintenance of the call center training manual and participate in the interview process for new staff.
• Maintain proficiency in Casino Management Systems to educate guests on features and benefits.
• Support property needs during three to five special events, such as concerts, fairs, and festivals.
• Input data into the Property Management System and process advance deposit credit card information.

What you'll need#

• Current enrollment in a 2 or 4-year post-secondary program in Business Administration, Communications, Marketing, or a related field.
• High School Diploma, GED, or equivalent experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows.
• Strong verbal communication, interpersonal, and problem-solving skills.
• Ability to be accurate, detail-oriented, and highly organized.
• Previous guest service experience is preferred.
• Ability to lift up to 25 pounds and perform repetitive hand and wrist motions.

Location & details#

• Location: Welch, Minnesota.
• Modality: On-site.
• Schedule: Full-time, rolling term. Requires flexibility to work all shifts, including weekends, holidays, and occasional overtime.
• Environment: This role involves working in office, restaurant, gaming floor, and convention center settings, which may include exposure to loud noises, flashing lights, and smoke, as well as outdoor event environments.