About the role#
This year-round internship offers the opportunity to work within the ETS UX/CX team. You will contribute to research initiatives, maintain listening post infrastructure, and support journey mapping workshops. This is a hands-on position where you will gain experience with real projects and own specific artifacts. The program runs from January 2027 through December 2027, with a maximum of 1,000 hours.
What you'll do#
- Assist in planning and conducting user interviews and surveys to gather feedback on technology services.
- Synthesize research findings into affinity diagrams, experience summaries, and personas.
- Support the facilitation of journey mapping workshops and help refine service blueprints.
- Deploy and monitor feedback instruments across various touchpoints, tracking response rates and summarizing themes.
- Organize CX data and update dashboard visualizations for stakeholder review.
- Support UX research activities, including usability testing, heuristic reviews, and design feedback sessions.
- Maintain Jira backlog items and document meeting outcomes to keep project artifacts organized.
What you'll need#
- Status as a rising senior or second-year graduate student, graduating between December 2027 and August 2028.
- Pursuing a degree in Human-Computer Interaction, UX Design, Information Science, Psychology, Business, Marketing, Communications, or a related field.
- Coursework or project experience in user research, service design, or human-centered design.
- Familiarity with digital whiteboarding tools like Miro, Mural, FigJam, or Figma.
- Basic proficiency in Excel, Google Sheets, and PowerPoint.
- Exposure to survey design tools such as Microsoft Forms, Qualtrics, or SurveyMonkey.
- Experience with qualitative research, facilitation, and project management tools like Jira or Trello.
- A portfolio, coursework samples, or class projects demonstrating your research, design, or analysis work.
- A collaborative approach and a strong interest in how people interact with enterprise technology systems.
Location & details#
- Location: Chicago, Illinois.
- Modality: Hybrid. Employees are expected to work from the office at least 3 days per week, with Tuesday and Wednesday as anchor days.
- Schedule: Up to 20 hours per week during the school year and up to 40 hours per week during the summer.
- Employment: This is a paid internship. Visa sponsorship is not available for this position.
About The Options Clearing Corporation (OCC)
The Options Clearing Corporation is an equity derivatives clearing organization. It provides clearing and settlement services for options, futures, and securities lending transactions. Based in Chicago, the firm operates as a Systemically Important Financial Market Utility. It serves over 100 clearing members and supports 21 exchanges and trading platforms.
How to get in at The Options Clearing Corporation (OCC)
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