Program Operations Intern

About the role#

The Program Operations Intern supports the Program Operations team within the Seminaries and Institutes (S&I) Online Learning Division. This role focuses on managing BYU-Pathway Worldwide religion courses, assisting with instructor assignments, and contributing to cross-functional projects aimed at improving operational efficiency.

What you'll do#

• Update and maintain daily operational reports.
• Analyze data and deliver insights to S&I partners supporting BYU-Pathway religion courses.
• Assist with instructor assignments for each BYU-Pathway block.
• Support process improvement efforts to increase efficiency and accuracy across program operations.
• Develop, update, and maintain internal documentation and user-facing resources.
• Assist with provisioning and access management for online teachers and administrators, including user account setup.
• Draft communications and support scheduling-related messaging for administrators and teachers worldwide.
• Troubleshoot and resolve system bugs and workflow issues in collaboration with internal and external partners.
• Participate in team meetings and contribute to ongoing projects.

What you'll need#

• Currently enrolled in or recently graduated (within the past 12 months) from an undergraduate or graduate program, preferably in data analytics, business analytics, computer science, or a related field.
• Must reside in Utah and be authorized to work in the United States.
• Proficiency in Microsoft Office, with strong skills in Excel and familiarity with Power BI.
• Ability to work independently, manage time effectively, and stay self-motivated.
• Dependable, detail-oriented, and able to meet deadlines.
• Strong interpersonal skills and ability to collaborate effectively as part of a team.
• Open to feedback with a willingness to learn and improve.
• Preferred: Experience with automation tools (e.g., Power Automate, Power Apps), learning management systems like Canvas, user provisioning, or fluency in Spanish or Portuguese.

Location & details#

• Location: Salt Lake City, Utah.
• Modality: Hybrid (periodic in-office attendance required).
• Schedule: Full-time (40 hours per week). Occasional work outside regular business hours, including Saturdays, may be required.
• Status: Paid, nonexempt, with an expected duration of up to 12 months.