Program Operations Intern

About the role#

The Program Operations Intern supports the Program Operations team in managing BYU-Pathway Worldwide religion courses offered through Seminaries and Institutes of Religion. This role assists in data analysis, instructor assignments, and process improvement efforts to support the Online Learning Division. This is a paid, full-time position expected to last up to 12 months.

What you'll do#

• Update and maintain daily operational reports.
• Analyze data and deliver insights to S&I partners supporting BYU-Pathway religion courses.
• Assist with instructor assignments for each BYU-Pathway block.
• Support process improvement efforts to increase efficiency and accuracy across program operations.
• Develop, update, and maintain internal documentation and user-facing resources.
• Assist with provisioning and access management for online teachers and administrators, including user account setup.
• Draft communications and support scheduling-related messaging to administrators and teachers worldwide.
• Troubleshoot and resolve system bugs and workflow issues in collaboration with internal and external partners.
• Participate in team meetings and contribute to ongoing projects.

What you'll need#

• Currently enrolled in or recently graduated (within the last 12 months) from an undergraduate or graduate program, preferably in Data Science, Computer Science, Business Administration, or a related field.
• Proficiency in Microsoft Office, with strong skills in Excel and familiarity with Power BI.
• Strong interpersonal skills and the ability to collaborate effectively as part of a team.
• Ability to work independently, manage time effectively, and stay self-motivated.
• Dependable, detail-oriented, and able to meet deadlines.
• Experience using automation tools and custom application software (e.g., Power Automate, Power Apps) is preferred.
• Experience using Canvas or another learning management system (LMS) is preferred.
• Familiarity with user provisioning and access management is preferred.
• Fluency in Spanish or Portuguese is preferred.
• Must reside in Utah and be authorized to work in the United States.
• Must be a member of the Church of Jesus Christ of Latter-day Saints worthy of a temple recommend.

Location & details#

• Location: Salt Lake City, Utah.
• Modality: Hybrid with periodic in-office attendance.
• Commitment: Full-time (40 hours per week). Occasional work outside regular business hours, including Saturdays, may be required.