About the role#
As a Customer Experience Associate, you act as the frontline for TD Canada Trust. You will build relationships with customers by performing service transactions and providing information on banking products and services. This role involves identifying customer needs and referring them to the appropriate team members or partners to ensure a positive experience.
What you'll do#
- Process financial transactions including deposits, withdrawals, and bill payments.
- Determine customer needs to recommend suitable banking solutions.
- Resolve customer concerns using standard procedures and escalate non-standard activities.
- Achieve assigned goals by promoting banking solutions and completing tasks accurately.
- Handle confidential matters with discretion.
- Build a positive, diverse, and equitable work environment by supporting your team.
- Recommend operational improvements to achieve excellence.
What you'll need#
- High School diploma.
- 1+ years of relevant experience.
- An undergraduate degree or equivalent is considered an asset.
- Strong administration, organizational, and time management skills.
- Hands-on knowledge of MS Office (Word, Excel, Outlook) and the internet.
- A detail-oriented approach to handling multiple tasks.
- Dynamic communication skills to connect with customers in a calm and courteous manner.
Location & details#
- Location: Montréal, Quebec, Canada.
- Work Modality: On-site.
- Employment Type: Part-time (18.75 hours).
- Term: Rolling.
About TD
TD Bank Group operates as a large financial institution with a history dating back to 1852. Headquartered in Toronto, the bank provides personal and commercial banking, insurance, and asset management services to approximately 28 million customers. The organization employs over 105,000 people across its global locations. It maintains a significant presence in online and mobile banking with over 17 million active users.
How to get in at TD
Applying to TD early provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the applicant pool grows too large. You can use this timing to ensure your profile is among the first seen by the team. Reaching out to the right people often yields better results than submitting to a general portal. Intern Insider surfaces the recruiters behind specific roles at TD so you can contact them directly to ask about the position or request a referral. This direct approach often improves your response rate compared to waiting in a queue.
