About the role#
This is an 11-week paid internship focused on the Wholesale & Roaming Customer Experience team. You will support Operations Managers, manage partner issues, and gain experience in a relationship-driven environment. This role involves shadowing team members, participating in cross-functional meetings, and completing independent projects.
What you'll do#
- Coordinate and lead recurring educational touchpoints with the Wholesale Customer Experience team.
- Evaluate key customer experience KPIs and identify opportunities for improvement.
- Review, advise on, and update documentation to increase wholesale customer satisfaction.
- Solve complex customer issues and communicate clear, timely status updates.
- Triage tickets and escalations, following through until resolution.
- Provide data-driven insights on KPIs and standardized business metrics.
- Build and strengthen cross-functional relationships.
- Develop and deliver executive-level presentations.
What you'll need#
- Must be at least 18 years of age.
- Legally authorized to work in the United States now and in the future.
- Must have one or more course(s) remaining in a Bachelors or Graduate degree program after the internship.
- Proficiency in Excel and PowerPoint.
- Strong attention to detail and the ability to manage priorities and meet deadlines.
- Clear written and verbal communication skills and comfort presenting.
- Prior work, leadership, club, volunteer, or project experience.
- Curiosity, a self-starter mindset, and a collaborative approach.
- Professionalism and sound judgment in a partner-facing role.
- A background in customer service or customer experience (retail, hospitality, or support) is preferred.
- Experience with Power BI, Tableau, data analysis, or process improvement is preferred.
Location & details#
- Location: Overland Park, Kansas.
- Term: Summer 2027.
- Modality: On-site.
- Employment type: Full time.
About T-Mobile
T-Mobile is a telecommunications company based in Bellevue, Washington. It operates a 5G network that provides wireless services to consumers and businesses. The company manages several brands including Metro by T-Mobile and Mint Mobile. It functions as a public company with a workforce of over 10,000 employees.
How to get in at T-Mobile
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