About the role#
The Canadian Contact Centre is looking for an analytical and motivated student to support strategic and operational initiatives. You will work with leaders and cross-functional teams to improve service excellence and employee enablement. This role provides hands-on experience in business analysis, change management, and data-driven decision making.
What you'll do#
- Support data analysis, reporting, and insight generation for operational and strategic initiatives.
- Create reports, presentations, and visualizations to help leaders make informed decisions.
- Support testing and evaluation of new tools, technologies, and AI-enabled capabilities.
- Contribute to pilot programs, proof-of-concepts, and strategic initiatives from planning through implementation.
- Support project planning, prioritization, testing, and measurement activities.
- Assist with business process reviews and identify opportunities to improve employee and Client outcomes.
- Support change management and operational readiness activities.
- Develop presentations, communications, training materials, and supporting documentation.
- Help facilitate knowledge-sharing activities, micro-learning sessions, and employee enablement opportunities.
What you'll need#
- Currently enrolled in a post-secondary program in Business Administration, Data Science, Statistics, Computer Science, Computer Engineering, Economics, or Psychology.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage competing priorities and meet deadlines.
- Ability to work independently and collaboratively.
- Proficiency with Microsoft Excel, PowerPoint, and Microsoft 365 tools.
- Curiosity and a desire to learn.
Location & details#
- Location: Waterloo, Ontario.
- Term: Winter 2027.
- Modality: Hybrid.
- Employment type: Full-time.
- Compensation: This is a paid position.
About Sun Life
Sun Life is a financial services organization founded in 1865. It provides insurance and investment products to clients across Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia. The company is based in Toronto and maintains a global workforce of more than 38,000 employees. It operates as a public company.
How to get in at Sun Life
Applying early is your best strategy for securing a position at Sun Life, as recruiters often review candidates in the order they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your application in before the pile grows. Being among the first to apply ensures your profile is seen while the team is still actively filling the opening.
Reaching out to the right person can help you stand out in a large organization. Intern Insider surfaces the recruiters behind the company roles, allowing you to connect directly to ask about the position or a potential referral. This direct approach often improves your response rates compared to waiting for a system to process your application.
