About the role#
The Student, People Experience & Operations acts as the first point of contact for employees and leaders who have general HR questions. You will work with the People Experience & Operations team to provide clear, accurate answers while helping individuals navigate HR resources. This role is an opportunity to build practical HR knowledge and communication skills in a professional environment.
What you'll do#
- Serve as the primary contact for general HR inquiries, responding in a professional and timely manner.
- Listen to employees and ask clarifying questions to identify their specific needs.
- Answer routine questions regarding HR policies, programs, and available services.
- Help employees locate relevant information, FAQs, and resources on internal sites.
- Identify inquiries that require specialist knowledge or involve sensitive information and refer them to the appropriate HR contact.
- Collaborate with HR colleagues to verify information before providing answers.
- Follow up on inquiries to ensure employees are supported and kept informed.
- Share recurring questions and feedback with the team to help improve HR communication.
- Handle all inquiries with discretion, protect confidential information, and contribute to a respectful team environment.
What you'll need#
- Current enrollment in a post-secondary program in Human Resources, Business Administration, or a related field.
- A service-focused mindset and a genuine interest in learning about HR.
- Strong verbal and written communication skills, including active listening and the ability to explain information clearly.
- Ability to build positive working relationships and collaborate with colleagues.
- Good judgement, attention to detail, and the ability to know when to ask for help.
- Strong organizational skills to manage incoming inquiries and learn new digital tools.
- Experience in customer service, campus activities, volunteering, or previous work placements is an asset.
- Familiarity with Microsoft Office and collaboration tools like Outlook, Word, and Teams is an asset.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: On-site.
- Employment type: Full time.
- Compensation: The salary range is $44,850.00 to $56,550.00 per year, prorated based on the contract term.
About OMERS
OMERS is a defined benefit pension plan based in Toronto. It manages assets for over half a million active and retired employees of Ontario municipalities, police, and fire departments. The organization operates globally with offices in cities including London, New York, and Singapore. It was founded in 1962 and employs nearly 1,700 people.
How to get in at OMERS
Applying early to OMERS gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first applicants. This helps you avoid the frustration of getting lost in a massive pile of resumes later in the cycle. You can also improve your response rates by reaching out to the recruiters behind the company roles directly. Intern Insider surfaces these specific contacts for you, allowing you to ask informed questions about the position or request a referral. This direct approach often yields better results than relying solely on a standard application queue.
