About the role#
The Customer Experience Intern supports the Customer Service department by focusing on process improvement and customer experience strategy. This role provides hands-on experience for students or recent graduates interested in project management and commercial strategy. You will work within a professional environment to analyze feedback and collaborate on solutions that improve customer satisfaction.
What you'll do#
- Analyze customer feedback and metrics to find trends and patterns.
- Create reports using raw data in Excel.
- Shadow Customer Service Managers during meetings and customer interactions.
- Participate in cross-departmental meetings.
- Refine your verbal and written communication skills for stakeholder interactions.
- Evaluate processes across plants to identify efficiency opportunities.
- Collaborate with team members to implement solutions.
What you'll need#
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
- Proficiency in Microsoft Excel.
- Strong analytical skills and the ability to build and present reports clearly.
- Access to Microsoft Teams with video capabilities.
- Interest in commercial strategy, product management, or market analysis.
- Familiarity with data visualization tools like Power BI or Tableau is a plus.
Location & details#
- This position is based in Brentwood, Missouri.
- The role offers remote and hybrid work options.
- You must be willing to travel up to 10% of the time to observe plant processes.
- This is a paid, full-time internship with a rolling term.
About SPX Technologies
SPX Technologies manufactures engineered products and technologies for the HVAC, detection, and measurement markets. The company operates as a public entity and maintains a presence in 15 countries. It is based in Charlotte, North Carolina. The organization employs approximately 4,400 people and traces its history back to 1912.
How to get in at SPX Technologies
Securing an internship at SPX Technologies requires speed because early applicants often get reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a new role is published, which helps you apply among the first. This timing makes a difference when recruiters start reviewing resumes. You can also improve your response rates by reaching out to the hiring team directly. Intern Insider surfaces the recruiters behind SPX Technologies roles so you can ask about the position or request a referral. This direct approach often works better than waiting for a response from a general application queue.
