About the role#
As a Student Member Advisor, you will serve as a primary point of contact for our members at our North Mankato branch. You will handle daily financial transactions and help members navigate our digital banking tools. This role requires a professional approach to customer service and a commitment to building long-term relationships with our community.
What you'll do#
- Greet members and non-members in the branch and at the drive-thru.
- Perform financial transactions like deposits, withdrawals, loan payments, and transfers.
- Issue certified checks and gift cards while processing daily drop box items.
- Educate members on mobile banking, online tools, and self-service features.
- Troubleshoot basic digital banking issues and promote secure digital solutions.
- Identify opportunities to cross-sell credit union products and services.
- Resolve member questions and complaints or direct them to the appropriate team.
- Assist with clerical support, marketing activities, and special projects.
- Maintain compliance with Bank Secrecy Act responsibilities.
What you'll need#
- Strong interpersonal and communication skills.
- Ability to work as a team player with maturity and confidentiality.
- High level of organization, self-motivation, and attention to detail.
- Intermediate mathematical skills.
- Basic proficiency with automated systems.
- Comfort learning and explaining digital banking platforms to others.
- Previous knowledge of online banking, mobile tools, and secure authentication is preferred.
Location & details#
- Location: North Mankato, Minnesota.
- Employment type: Full-time, casual/seasonal.
- Schedule: Monday through Friday with rotating Saturdays.
- Compensation: $15.23 to $23.74 per hour.
- Benefits: Includes 401k with matching, ESST, paid holidays, and a logo wear benefit.
About SouthPoint Financial Credit Union
SouthPoint Financial Credit Union is a nonprofit financial institution founded in 1936. Based in Sleepy Eye, Minnesota, the organization serves members across numerous counties in the state. It operates with a staff of 85 employees. The credit union provides financial services to individuals who live, work, or attend school within its designated service area.
How to get in at SouthPoint Financial Credit Union
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