About the role#
As a UX Research Intern, you will join the Experience Team to help us build software that simplifies complex workflows. This 12-week summer internship focuses on gathering user insights and applying them to our product strategy. You will collaborate with senior staff to influence roadmaps and ensure our designs meet real user needs. We use AI throughout our research lifecycle, and you will have the opportunity to refine these tools and workflows.
What you'll do#
- Represent the needs of customers and end users through discovery and validation research.
- Plan, facilitate, and report on research initiatives.
- Create artifacts such as personas, journey maps, and task analyses to share your findings.
- Partner with senior UX staff to inform product strategy.
- Support usability testing for both formative and summative design validation.
- Use AI-assisted workflows for planning, transcript analysis, and synthesis.
- Verify all AI-generated outputs against source data.
- Evaluate and improve AI-enabled research tools to increase team efficiency.
What you'll need#
- Currently pursuing a Master’s degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or a related field.
- Expected graduation date of May 2028 or later.
- Ability to work full time for 12 weeks during the summer.
- A portfolio of work ready for your interview.
- Experience or critical interest in integrating AI into research processes and decision-making.
- Knowledge of user interface design, usability evaluation, task analysis, and experimental design.
- Experience with online surveys and qualitative research methods.
- Ability to develop probing questions that resonate with enterprise software users.
- Comfort in a customer-facing role representing the company.
- A proven ability to learn new technical concepts quickly.
Location & details#
- This is a paid, full-time internship for Summer 2027.
- Locations include San Diego, CA, Santa Clara, CA, and West Palm Beach, FL.
- Work modality is flexible, with remote, on-site, and hybrid options available based on team needs.
About ServiceNow
ServiceNow is a software development company based in Santa Clara, California. Founded in 2003, it operates as a public company with over 10,000 employees. The firm provides a cloud-based platform designed to digitize and unify organizational workflows. Its specialties include enterprise cloud services, security operations, and IT service management.
How to get in at ServiceNow
Applying early at ServiceNow provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows large. This timing helps you stay visible in a competitive process. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific people managing ServiceNow hiring, allowing you to ask relevant questions about the position or request a referral. This direct approach often proves more effective than waiting for a response from a general queue.
