About the role#
As an Endpoint Support Coordinator Intern, you will join a cross-functional team supporting over 3,000 client computer systems, printers, and mobile devices. You will act as the primary point of contact for technical concerns, helping end-users get the most out of their technology with professionalism and empathy. This is a full-time, on-site internship for Summer 2027 based in Chicago, Illinois.
What you'll do#
- Serve as the initial contact for all client computer and software-related issues.
- Respond to and prioritize technical support requests, providing detailed reports.
- Identify and assess support issues for cause, resolution, and potential trends, escalating when necessary.
- Install and maintain computing hardware and software solutions.
- Create and maintain documentation for troubleshooting and hardware/software usage.
- Research current products, services, and standards to meet business needs.
- Provide recommendations on the effective use of technology.
- Maintain asset management of hardware and software inventories.
- Create reports as required by management.
- Note: Full-time team members must be available on call 24/7 and may travel for business purposes.
What you'll need#
- Currently pursuing a degree in Computer Science or an Information Technology-related field at an accredited institution.
- Must be returning to school full-time following the internship.
- Experience supporting Windows, Linux, MacOS, and Microsoft 365 products including Teams and OneDrive.
- Knowledge of Cisco networking fundamentals, security practices, and anti-virus programs.
- Working knowledge of office automation technologies and peripherals like printers and scanners.
- Ability to perform remote troubleshooting and provide clear instructions.
- Strong problem-solving, analytical, and communication skills.
- Ability to work independently and prioritize tasks in a high-pressure environment.
- Proficiency in reading and interpreting technical documentation.
- Certification in current Microsoft client technologies is highly desirable.
Location & details#
- Location: Chicago, Illinois
- Term: Summer 2027
- Modality: On-site
- Employment Type: Full-time
- Compensation: $22 - $30 per hour
About S&C Electric Company
S&C Electric Company manufactures electrical equipment for power distribution. Founded in 1911, the company focuses on smart grid solutions, renewable energy integration, and power quality systems. It maintains a global workforce of over 2,700 employees. The company is headquartered in Chicago and operates from multiple international locations.
How to get in at S&C Electric Company
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