About the role#
Rush Street Interactive is offering a 12-week internship focused on customer support and player experience. You will work alongside our team to learn how we assist players, resolve concerns, and deliver positive experiences across our online gaming platforms. This role provides insight into how service builds player trust and satisfaction within a regulated industry.
What you'll do#
- Learn how the team responds to customer questions and resolves account or platform-related concerns.
- Develop clear, empathetic, and professional communication skills across support channels.
- Assist with researching player inquiries, identifying solutions, and escalating complex issues.
- Document customer interactions accurately and follow established support procedures.
- Learn how our internal systems and tools provide timely and consistent support.
- Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
- Participate in training sessions, mentorship check-ins, and ongoing feedback.
What you'll need#
- Strong written and verbal communication skills.
- A genuine interest in helping others and finding solutions to problems.
- The ability to remain patient, professional, and composed when handling customer concerns.
- Strong organizational skills and attention to detail.
- An interest in learning how technology supports customer experiences.
- A proactive, dependable, and collaborative mindset.
- Comfort working independently, receiving feedback, and asking questions.
Location & details#
- Location: New Jersey, United States.
- Modality: Hybrid.
- Term: Winter 2027.
- Commitment: This is a paid, part-time internship.
About Rush Street Interactive
Rush Street Interactive operates in the online casino and sports betting industry. Founded in 2012, the company manages brands including BetRivers, PlaySugarHouse, and RushBet. It serves users across the United States, Canada, and Latin America. The business is based in Chicago and maintains a staff of 501 to 1,000 employees.
How to get in at Rush Street Interactive
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