About the role#
We are looking for an IT Support Engineer Intern to join our team in Warrenville. This role provides end user computing support to a decentralized user community. You will assist with the configuration, installation, and deployment of hardware and software. This includes supporting current refresh initiatives and resolving issues with our existing hardware fleet. This is an on-site position.
What you'll do#
- Install and configure endpoints using documented processes.
- Help migrate our existing fleet from Windows 10 to Windows 11.
- Provide end user support for hardware, software, internet, network, and peripheral equipment issues.
- Track assets in our corporate ITSM tool, ServiceNow, to ensure records are accurate.
- Distribute software and applications according to company policies.
- Close support tickets and participate in special projects as assigned.
What you'll need#
- Currently pursuing a Bachelor or Masters degree in a related field from an accredited university.
- Strong communication skills with the ability to adjust your style for different audiences.
- Working knowledge of Microsoft Windows 10 and 11 and the Microsoft Office Suite.
- Proficiency in using Windows, MAC, or other technical tools.
- Basic knowledge of network infrastructure, including switches, hubs, and patch cabling.
- Strong analytical and organizational skills with the ability to multitask.
- Ability to work effectively in a geographically dispersed team.
- Previous experience troubleshooting software installations and familiarity with Google Workspace are assets.
Location & details#
- Location: Warrenville, Illinois.
- Term: Winter 2027 through Summer 2027.
- Compensation: $24.00 per hour.
- Work modality: On-site.
- Employment type: Full-time.
About RR Donnelley
RR Donnelley provides marketing, packaging, print, and business services. It serves clients across 30 countries, including a large portion of Fortune 100 companies. The company operates from its headquarters in Chicago, Illinois. It supports organizational strategy and execution through data analytics and technology.
How to get in at RR Donnelley
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