About the role#
RR Donnelley is hiring an IT Support Engineer Summer Intern for the Summer 2027 term. This is a full-time, paid, on-site position based in Wheeling, West Virginia. You will provide end user computing support to a decentralized team and assist with hardware and software deployment.
What you'll do#
- Install and configure endpoints as part of refresh initiatives.
- Help migrate the existing endpoint fleet from Windows 10 to Windows 11.
- Provide end user support following corporate policies and documented procedures.
- Track assets in ServiceNow, including additions, changes, and deletions.
- Manage software and application installs to ensure proper licensing.
- Troubleshoot technical issues with hardware, software, network connections, and peripherals using the corporate ITSM toolset.
- Update and close support tickets in a timely manner.
- Take on special projects and other duties as assigned.
What you'll need#
- Enrollment in a Bachelor or Master degree program in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
- Working knowledge of Microsoft Windows (10 and 11) and the Microsoft Office Suite.
- Ability to use technical tools to complete assignments on Windows or Mac systems.
- Strong communication skills with the ability to adjust your style for different audiences.
- Analytical and organizational skills to manage multiple projects with attention to detail.
- Ability to work in a geographically dispersed team with a focus on customer service.
- Basic knowledge of network infrastructure, including switches, hubs, and patch cabling.
- Previous experience troubleshooting software installations and familiarity with Google Workspace are assets.
Location & details#
- Location: Wheeling, West Virginia
- Term: Summer 2027
- Work Modality: On-site
- Compensation: $24.00 per hour
- Employment Type: Full-time
About RR Donnelley
RR Donnelley provides marketing, packaging, print, and business services. It serves clients across 30 countries, including a large portion of Fortune 100 companies. The company operates from its headquarters in Chicago, Illinois. It supports organizational strategy and execution through data analytics and technology.
How to get in at RR Donnelley
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