About the role#
The Client Experience Intern supports our AI Intelligent Virtual Assistant and chat platform. You will audit interactions to ensure they meet our standards for accuracy, compliance, and tone. This role provides hands-on experience with AI-driven client service and allows you to influence how our virtual assistant performs.
What you'll do#
- Audit AI and chat conversations to document findings.
- Perform quality control reviews on interactions and track results against benchmarks.
- Identify trends, errors, and gaps in platform responses.
- Recommend improvements to the team based on your analysis.
- Support testing and rollout activities by validating updates and logging issues.
- Build summary reports of audit results and present findings to leadership.
- Attend meetings, huddles, and trainings to learn about the business.
- Assist in creating materials and presentations for meetings.
- Take notes during meetings and provide recaps.
- Share creative ideas to help improve the business.
What you'll need#
- Current enrollment as a full-time undergraduate student at the junior or senior level, or graduation within one year of May 2028.
- A major in Finance, Business Administration, Marketing, Accounting, or a related field.
- Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Word.
- Authorization to work permanently in the United States without sponsorship.
- Strong verbal and written communication skills are preferred.
- An interest in AI and related technologies is preferred.
Location & details#
- Locations: Detroit, Michigan or Dallas, Texas.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full-time, paid internship.
About Rocket
Rocket provides mortgage services to consumers. The company operates within the financial services sector. It is a public company with over 10,000 employees. The organization maintains a workforce of 11,258 people.
How to get in at Rocket
Applying early at Rocket gives you a distinct advantage before the recruiter's queue becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the person managing the hiring process often yields better results than a standard submission. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
