About the role#
Quantiphi is seeking a motivated and customer-focused IT Support Intern to serve as the first point of contact for technical assistance. This role provides an opportunity to gain hands-on experience in a technology-driven environment while ensuring a seamless experience for end users across hardware, software, and network systems.
What you'll do#
- Provide timely support by addressing user tickets related to hardware, software, and networking issues.
- Assist users with installing applications, configuring systems, and setting up peripherals like printers and scanners.
- Diagnose technical issues by asking targeted questions to identify root causes and guide users through solutions with clear, step-by-step instructions.
- Perform remote troubleshooting and escalate issues when necessary.
- Document technical issues, resolutions, and processes in internal systems.
- Assist in the daily operation and maintenance of facility systems, equipment, and office spaces.
- Support facility inspections, track maintenance requests, and coordinate with vendors to ensure timely completion of tasks.
- Assist in implementing workplace safety, health, and environmental compliance requirements.
What you'll need#
- Bachelor’s degree or currently pursuing a degree in Computer Science, Electrical Engineering, Industrial Engineering, Mechanical Engineering, or Business Administration.
- 1-2 years of experience in IT support, desktop support, or a similar role.
- Familiarity with Windows, Linux, and Mac OS environments.
- Working knowledge of office productivity tools and computer peripherals.
- Basic understanding of network security practices and antivirus tools.
- Strong written and verbal communication skills.
- Ability to troubleshoot technical issues remotely and explain solutions clearly.
- Strong problem-solving skills with the ability to multitask and prioritize.
Location & details#
- Location: Boston, Massachusetts.
- Modality: On-site.
- Employment type: Full-time.
- Term: Rolling.
- Compensation: Paid internship.
- Sponsorship: Not available.
About Quantiphi
Quantiphi is an IT services and consulting firm founded in 2013. It specializes in artificial intelligence, data engineering, and machine learning. The company employs over 4,000 people across global offices in the United States, India, Canada, and other regions. It focuses on solving complex business problems through cloud and data practices.
How to get in at Quantiphi
Applying early to Quantiphi gives you a better chance of having your resume reviewed before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your materials among the first. This timing helps you stay ahead of the standard recruitment cycle. You should also consider reaching out to the recruiters behind the company roles to ask about the position or a potential referral. Intern Insider surfaces these specific contacts, which often improves your response rates compared to submitting into a general queue. Connecting with a real person at Quantiphi shows you have done your research and understand the work they do.
