Intern - IT & Facilities Support

About the role#

Quantiphi is seeking a motivated and customer-focused IT Support Intern to serve as the first point of contact for technical support. This role involves ensuring a seamless experience for end users by managing hardware, software, and network systems. You will gain hands-on experience in a technology-driven environment while developing your troubleshooting and communication skills.

What you'll do#

• Provide timely support by addressing user tickets related to hardware, software, and networking issues.
• Assist users with installing applications, configuring systems, and setting up peripherals such as printers and scanners.
• Diagnose technical issues by asking targeted questions to identify root causes and guide users through solutions with clear, step-by-step instructions.
• Perform remote troubleshooting and escalate complex issues when necessary.
• Customize and configure desktop applications based on user requirements.
• Document technical issues, resolutions, and processes in internal systems, and contribute to the creation of user guides.
• Assist in the daily operation and maintenance of facility systems, equipment, and office spaces.
• Support facility inspections, track maintenance requests, work orders, and asset records.
• Coordinate with vendors to ensure timely completion of maintenance activities and assist in implementing workplace safety and compliance requirements.

What you'll need#

• Bachelor’s degree or currently pursuing a degree in Computer Science, Electrical Engineering, Industrial Engineering, Mechanical Engineering, or Business Administration.
• 1–2 years of experience in IT support, desktop support, or a similar role (including internships or co-ops).
• Familiarity with Windows, Linux, and/or Mac OS environments.
• Basic understanding of network security practices and antivirus tools.
• Working knowledge of office productivity tools and computer peripherals.
• Strong written and verbal communication skills.
• Ability to troubleshoot technical issues remotely and explain solutions clearly.
• Strong problem-solving skills with the ability to multitask and prioritize.
• A customer-first mindset with a proactive and positive attitude.

Location & details#

• Location: Boston, Massachusetts
• Work Modality: On-site
• Employment Type: Full-time
• Compensation: Paid internship
• Term: Rolling