Intern-Customer Experience (Health Systems Strategy and Growth)

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    Philips

    Better care for more people. 💙

    10,001+ employeesAmsterdam, Noord-HollandHospitals and Health Care
    Actively hiringPaidSummer 2027Hospitals and Health Care
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    Best applied by Oct 17

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    About the role#

    This is a 3-month paid internship for the Summer 2027 term. You will work within the Health Systems Strategy and Growth team to gain exposure to the marketing mix, including analytics, campaign planning, and strategy. You will handle tasks critical to the marketing function and provide business recommendations based on your findings.

    What you'll do#

    • Analyze customer feedback using AI tools to identify trends and inform service and marketing strategies.
    • Interpret unstructured data to uncover patterns that guide decision-making.
    • Collaborate with marketing, service, and customer support teams to share engagement best practices.
    • Support initiatives that connect frontline staff with customers.
    • Monitor the closed-loop process for customer feedback.
    • Engage with internal stakeholders through improvement initiatives and feedback sessions.

    What you'll need#

    • Currently pursuing a bachelor or master degree in Computer Science, Data Science, Engineering, AI/ML Marketing, UI/UX, or Business.
    • Strong computer skills, specifically Excel, PowerPoint, Word, and Outlook.
    • Ability to take initiative, ask questions, and propose creative solutions to business challenges.
    • Demonstrated leadership, teamwork, and communication skills.
    • Interest in using data and AI to improve customer experience and outcomes.
    • Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.

    Location & details#

    • Locations: Cambridge, Massachusetts or Nashville, Tennessee.
    • Modality: Hybrid (requires working in-person at least 3 days per week).
    • Employment: Full-time.
    • Note: US work authorization is required. Sponsorship is not provided for this position.

    About Philips

    Philips operates as a public company within the health technology sector. It provides medical devices and health systems for cardiology, oncology, and respiratory care. The firm maintains a global presence with headquarters in Amsterdam. It employs over 74,000 people across various international offices.

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