About the role#
PBS Systems is hiring a Technical Support Analyst Intern for a 3-month contract. You will join the Client Services team to support the Install Services group. This role focuses on providing technical solutions to clients through our call center, documenting issues, and assisting with software implementations.
What you'll do#
- Manage incoming support requests from internal and external sources via phone, email, and live chat.
- Log and document all customer interactions in our ticketing system and escalate issues when necessary.
- Collaborate with other departments to improve service delivery and identify process improvements.
- Develop a deep understanding of our software and infrastructure.
- Stay updated on software enhancements and new releases by reviewing documentation.
- Work toward relevant certifications and meet defined KPI targets.
- Participate in ongoing personal development and cross-training.
What you'll need#
- High school diploma and a post-secondary diploma or certification currently in progress.
- Previous experience in customer service or dealership operations is an asset.
- Strong technical knowledge of Windows 7, 8, and 10, plus Windows 2008 and 2012 Servers.
- Understanding of PC hardware, software, and Microsoft products.
- Experience with networks including TCP/IP, LAN, and WAN.
- CompTIA A+ and Network+ certifications.
- Ability to troubleshoot, solve problems, and manage time effectively.
- Strong documentation, multi-tasking, and communication skills.
Location & details#
- This is a full-time, 3-month contract position based on-site at the Calgary Tech Centre in Calgary, Alberta.
- The role is paid at a rate of $20 to $25 per hour.
- Benefits include free parking, staff events, a referral bonus, and staff discounts with GM and Dell.
About PBS Systems
PBS Systems develops software for retail automotive dealerships. Founded in 1988, the company provides dealership management systems across North America. It maintains a headquarters in Calgary and operates several satellite offices in Canada and the United States. The firm employs over 500 people.
How to get in at PBS Systems
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