About the role#
We are looking for a Solutions Consultant Intern to join our BizOps team. You will help deliver onboarding, training, and implementation experiences for our customers. You will work with Business Operations Managers, Solutions Consultants, Product, Engineering, and Sales to understand customer workflows and build tools that help us scale. This role is for someone who wants hands-on experience at a healthcare startup and enjoys solving operational problems.
What you'll do#
- Support customer onboarding and implementation projects by organizing timelines, meeting notes, action items, risks, and next steps.
- Prepare for and participate in customer implementation calls to translate workflows into ExaCare AI configurations.
- Create role-based training materials, quick-start guides, FAQs, and short video tutorials.
- Build and maintain internal SOPs, onboarding checklists, project templates, and customer-facing help resources.
- Support platform configuration for new customers, including user roles, permissions, data imports, and workflow settings.
- Identify and triage technical issues during onboarding by gathering context and coordinating with Product, Engineering, and Support.
- Collect customer feedback and recurring implementation themes to share insights for product and documentation improvements.
- Maintain accurate project information across CRM, customer-success tools, and project-management systems.
- Take on independent projects.
What you'll need#
- Currently pursuing a degree in Business Administration, Finance, Data Science, or a related field.
- A track record as a top performer in academic and previous experience.
- Strong analytical skills and attention to detail.
- Proficiency in data analysis tools such as Excel, SQL, or Tableau.
- Excellent written and verbal communication skills.
- A problem-solving mindset and the ability to think critically.
- Self-motivated, adaptable, and eager to learn.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term: Summer 2027.
- Work Modality: Hybrid.
- Employment Type: Full-time intern.
- Compensation: Paid position.
About ExaCare AI
ExaCare AI provides software for post-acute care operations. The company assists providers with managing referrals, analyzing admissions, and handling reimbursement workflows. Its platform is used by over 2,000 facilities and agencies across the United States. Based in New York, the company employs 86 people.
How to get in at ExaCare AI
Applying to ExaCare AI early provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you apply among the first before the pile grows. This helps you avoid the common frustration of submitting your resume into a black hole. You can use Intern Insider to identify the specific recruiters behind ExaCare AI roles. Reaching out directly to ask about the position or a referral materially improves your response rates compared to standard submissions. It is a practical way to stand out when you are competing for a limited number of spots.
