About the role#
The ITS Student Assistant provides technical support within the Client Support Office and CRC Walk-In Center. You will assist with level 1, 2, and 3 support tasks, helping both on-campus and off-campus users resolve their technical issues.
What you'll do#
- Troubleshoot hardware and software problems on PC and Mac desktops and laptops.
- Answer phones and assist users with printing services, including replacing toner and paper.
- Troubleshoot mobile devices and perform password resets or account activations.
- Provide remote support and assist with tools like Portal, Blackboard, and email.
- Perform virus scans and removals using licensed and free tools.
- Support users with systems such as UKG, SAS, and SPSS.
- Conduct image back-ups, image deployments, and work on open-source software.
- Lead other student workers and complete specific tasks assigned by managers.
What you'll need#
- Mid to advanced computing skills and a basic understanding of troubleshooting methodology.
- Strong knowledge of Microsoft Windows and Apple OS X.
- Basic knowledge of hardware functionality and replacement.
- Ability to multitask and solve problems efficiently.
- Ability to lift up to 30lbs.
- Programming skills, such as VB scripting or batch file creation, are preferred.
Location & details#
- Location: Pleasantville, New York.
- Work Modality: On-site.
- Schedule: Rolling basis. You may work up to 20 hours per week during the school session and up to 35 hours per week during breaks.
- This position is paid.
About Pace University
Pace University is an educational institution founded in 1906. It operates in the higher education sector with campuses in New York, Pleasantville, and White Plains. The organization employs nearly 4,000 people. It provides academic programs and mentoring to its student body.
How to get in at Pace University
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