About the role#
This is a paid internship for students currently enrolled in an undergraduate or graduate program. You will work with the team to manage Salesforce workflows, improve data quality, and support internal security audits. The role involves a mix of technical tasks, documentation, and project coordination.
What you'll do#
- Document existing workflows and convert processes into Salesforce Flows.
- Test automation changes in lower environments.
- Analyze duplicate records and help improve Ringlead deduplication processes.
- Document user permission sets, public groups, and sharing settings to identify access issues.
- Provide recommendations for updating Salesforce Security Internal Audits.
- Create reports, dashboards, and metrics to support business decisions.
- Maintain technical documentation and record test results.
- Track assignments in JIRA and participate in team meetings like Daily Standups.
- Assist with other CRM and process improvement projects as needed.
What you'll need#
- Enrollment in an accredited college or university, preferably in a technical field like Computer Science, Data Science, or Computer Engineering.
- Interest in technology, information systems, data analytics, or business process improvement.
- Strong analytical, organizational, and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to work independently and collaborate with others.
- Familiarity with Salesforce or other business software is helpful.
- Experience with Excel, spreadsheets, reporting, or data analysis.
- Exposure to databases, programming, automation, or data visualization.
- Interest in data quality, information security, or process improvement.
Location & details#
- Location: Albany, New York.
- Modality: Hybrid, following the company telework policy.
- Commitment: Up to 18.5 hours per week during the semester, and up to 37.5 hours per week between semesters.
- Compensation: $18 to $20 per hour, depending on class year.
About NYSERDA
The New York State Energy Research and Development Authority, or NYSERDA, promotes energy efficiency and renewable energy use throughout New York. Founded in 1975, the organization provides technical expertise and objective analysis to help residents and businesses make energy decisions. It works to reduce greenhouse gas emissions and lower energy costs for the public. The agency operates with a staff of over 700 people and maintains offices in Albany and New York City.
How to get in at NYSERDA
Securing an internship at NYSERDA requires a proactive approach to the application process. Because many roles receive a high volume of interest, Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first before the pile grows. Being an early applicant ensures your materials are seen while the team is still actively reviewing candidates. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct outreach often yields better response rates than submitting an application into a generic queue.
