About the role#
Ntiva is hiring a Service Desk Intern to join our technical team in Vienna, West Virginia. This is a paid, part-time position with a rolling term. You will work on-site and must be available for at least 20 hours per week.
What you'll do#
- Answer incoming client calls and respond to email requests.
- Prepare and set up laptops and desktops.
- Perform basic account administration in Office 365 and Active Directory.
- Manage and update work schedules while keeping clients informed of changes.
- Log detailed notes in the ticketing system.
- Review documentation and suggest updates to management.
- Maintain a client-focused approach and ensure all work is accurate.
What you'll need#
- Current enrollment at West Virginia University at Parkersburg or Mountwest Community & Technical College.
- Completion of at least one semester of your first year, or current second-year status.
- Enrollment in one of the following programs: Mountwest Network Systems & Security, WVUP Computer and Information Technology, or Computer Science.
- Ability to work a minimum of 20 hours per week.
Location & details#
- Location: Vienna, West Virginia.
- Work Modality: On-site.
- Employment Type: Part-time.
About Ntiva, Inc.
Ntiva is a managed services company that provides IT consulting, cybersecurity, and cloud support. Founded in 2004 by Steven Freidkin, the firm maintains headquarters in McLean, Virginia. It employs 614 people across 18 locations in the United States. The company helps organizations manage IT infrastructure and protect data through security solutions.
How to get in at Ntiva, Inc.
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