About the role#
Ntiva is hiring a Service Desk Intern to join our technical team in Huntington, West Virginia. This is a part-time, on-site role with a rolling term. You will work at least 20 hours per week while gaining hands-on experience with IT troubleshooting and client support.
What you'll do#
- Handle incoming client troubleshooting calls and respond to email requests via phone.
- Communicate with clients through email.
- Prepare and set up laptops and desktops.
- Perform basic account administration in Office 365 and Active Directory.
- Manage your work schedule and keep clients updated on any changes.
- Document your work by logging detailed case notes in our ticketing system.
- Review existing documentation and suggest updates to management when needed.
- Maintain a client-focused approach and high attention to detail in all tasks.
What you'll need#
- You must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College.
- You must be in your first year with at least one semester completed, or currently in your second year.
- You must be enrolled in one of the following programs: Network Systems & Security, Computer and Information Technology, or Computer Science.
Location & details#
- Location: Huntington, West Virginia.
- Work Modality: On-site.
- Employment Type: Part-time, paid internship.
About Ntiva, Inc.
Ntiva is a managed services company that provides IT consulting, cybersecurity, and cloud support. Founded in 2004 by Steven Freidkin, the firm maintains headquarters in McLean, Virginia. It employs 614 people across 18 locations in the United States. The company helps organizations manage IT infrastructure and protect data through security solutions.
How to get in at Ntiva, Inc.
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