About the role#
The IT Service Desk Intern will work within the Information Technology department to support internal operations and end-user technical needs. This role involves managing hardware lifecycles, assisting with technical troubleshooting, and maintaining documentation under the guidance of a mentor. This is a paid, full-time summer internship.
What you'll do#
- Assist end users with basic technical issues.
- Set up new laptops by installing required software, updates, and security tools.
- Document the hardware retirement process, including asset expiration, e-waste, and secure data wiping.
- Create and update knowledge base articles and step-by-step technical guides.
- Research recurring technical issues and document solutions for future reference.
What you'll need#
- Enrollment in an accredited degree program with a concentration in business, project management, technology, or a related field (specifically Computer Science, Business Administration, or Cybersecurity).
- Basic knowledge of cloud computing and troubleshooting.
- Ability to problem-solve complex assignments through research and analysis.
- Excellent written and verbal communication skills, including the ability to present information clearly.
- Strong interpersonal skills and the ability to build relationships with colleagues and clients.
- Ability to work under general supervision with initiative and discretion.
Location & details#
- Location: Albany, New York (On-site).
- Term: Summer 2026 (May 18 – August 7).
- Schedule: Monday–Friday, 8:00 am – 5:00 pm.
- Compensation: $22 per hour for undergraduate students; $24 per hour for graduate students.
- Note: Applicants must be authorized to work in the United States without the need for visa sponsorship.
