About the role#
As a Reservations Intern, you will start building the skills to turn luxury hospitality into a career. You will work alongside experienced reservation specialists to guide guests toward stays that reflect their individual interests. Through daily guest interactions and departmental shadowing, you will see how recommendations, operational precision, and service create memorable experiences.
What you'll do#
- Engage with guests by phone, email, and web chat to understand preferences.
- Connect guest needs to accommodations, amenities, activities, events, and dining.
- Build a working knowledge of resort offerings, schedules, and local destinations.
- Develop consultative sales skills through inbound conversations, voicemail follow-up, and outbound leads.
- Create accurate reservations and process gift card orders.
- Contribute to team projects that improve resources, tools, and processes.
- Support data-driven reporting to track team performance.
- Navigate guest concerns and resolve challenges.
- Support office operations and participate in structured training.
What you'll need#
- High school diploma or equivalent.
- Current enrollment in, or recent graduation from, a bachelor’s degree program in Hospitality Management, Communication, Business, or a related discipline.
- Ability to multitask while communicating with guests, navigating computer programs, and typing.
- Fluent English communication skills.
- Ability to work varying shifts, including evenings, weekends, and holidays.
- Willingness to commit to a consecutive 12-week internship.
- High motivation, initiative, and a drive for professional success.
- Eagerness to learn within a luxury hospitality environment.
Location & details#
- Location: Farmington, Pennsylvania.
- Term: Summer 2027.
- Work Modality: On-site.
- Status: Full-time and paid.
About Nemacolin
Nemacolin is a resort located in the Laurel Highlands of southwestern Pennsylvania. It operates within the hospitality industry. The company maintains a staff of 808 employees. It functions as a privately held organization.
How to get in at Nemacolin
Securing an internship at Nemacolin requires speed, as early applicants are often reviewed before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This gives you a clear advantage over those waiting for a notification from a standard job board. You can use this extra time to refine your materials before the pile grows. Beyond the initial application, finding the right person to talk to makes a difference. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral. Engaging with a recruiter directly often improves your response rates compared to submitting an application into a queue. It is a practical way to show genuine interest in the resort team.
