About the role#
The National Life Group Internship Program provides undergraduate students with hands-on workplace experience. As a Customer Experience and Transformation Intern, you will work alongside leaders and associates to understand current service delivery, identify improvement opportunities, and help test new ways of working. You will gain exposure to operational strategy, data, AI-enabled technology, and change management while contributing to work that impacts our customers and agents.
What you'll do#
- Rotate across Customer Experience Center functions to learn how calls, escalations, workforce planning, learning, and quality improvement fit together.
- Analyze customer and agent interactions, operational data, and performance measures to identify patterns and friction points.
- Support AI and digital transformation initiatives by helping measure adoption, engagement, quality, and business impact.
- Create simple analyses, dashboards, presentations, and recommendations to support leadership decision-making.
- Participate in improvement projects aimed at making service faster, easier, and more consistent.
- Partner with associates and leaders across functions to test ideas and move concepts from initial questions to practical applications.
- Present your findings and recommendations in written and verbal formats.
What you'll need#
- Rising college junior or senior pursuing a bachelor's degree in Business Administration or a related field.
- Curiosity about customer experience, operations, technology, AI, analytics, and business process improvement.
- Strong analytical and problem-solving skills.
- Strong communication skills and comfort sharing ideas with people at all levels of the organization.
- Experience working with data, spreadsheets, and presentation tools.
- Willingness to learn the insurance business and tackle unfamiliar questions.
Location & details#
- Locations: Addison, Texas or Montpelier, Vermont.
- Term: Summer 2027.
- Modality: This is a full-time, on-site position. You are expected to be in the office four days per week.
- Compensation: This is a paid internship.
- Note: Visa sponsorship is not available for this position.
About National Life Group
National Life Group provides financial services including life insurance, annuities, and investment products. The organization operates through multiple entities, such as the National Life Insurance Company and the Life Insurance Company of the Southwest. It was founded in 1848 and maintains its headquarters in Montpelier, Vermont. The company employs between 1,001 and 5,000 people.
How to get in at National Life Group
Applying early gives you a distinct advantage at National Life Group, as recruiters often review candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, helping you secure a spot at the front of the line. Reaching out to the right person can significantly improve your response rates compared to submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company roles, allowing you to connect directly to ask about the position or a potential referral.
