About the role#
The Operations Control Center (OCC) for Maintenance of Way (MOW) serves as the central command hub for track and infrastructure maintenance across the subway system. This internship supports the team with project management, data analysis, and automation to improve daily operations. You will gain hands-on experience in a live transit control center while helping the team manage incident response and equipment tracking.
What you'll do#
- Build, maintain, and organize SharePoint sites to ensure clear workflows and easy navigation.
- Review and track system access requests, helping provide appropriate access to employees.
- Maintain MOW employee records and keep data organized.
- Document business procedures to create reference materials and improve consistency.
- Support personnel with data and reporting requests.
- Create Power Automate flows to handle repetitive tasks.
- Use Monday.com and Microsoft 365 tools to track and report operational information.
- Identify new ways to automate processes and improve how the team manages routine tasks.
What you'll need#
- Current enrollment in a graduate program with at least a 2.8 GPA.
- A major in Computer Science or a related field.
- Proficiency in Microsoft Office Suite.
- Strong organizational, analytical, and communication skills.
- The ability to work well under pressure and prioritize tasks.
- A keen eye for detail.
- The ability to work independently while contributing as a team player.
Location & details#
- This role is located in Midtown West, New York, NY.
- This is an on-site position requiring regular, in-person attendance.
- The term is for Winter 2027.
- The role requires a minimum of 20 hours per week.
- Compensation is $21.00 per hour.
About Metropolitan Transportation Authority
The Metropolitan Transportation Authority operates a large transit network serving 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut. It consists of six agencies including subway, bus, and commuter rail systems alongside bridge and tunnel operations. The organization manages the largest bus fleet in the country and provides approximately 2.6 billion trips annually. It is a government agency based in New York City with over 21,000 employees.
How to get in at Metropolitan Transportation Authority
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